DDP delivery — your landed total is shown before payment.
ODSai
DDP DeliveryAccount

USEFUL ANSWERS

Questions worth asking.

Materials, configuration, delivery, care, and the route from here to outside.

Products & teak

Is every piece solid teak?

The product page states the material and construction for each piece. The launch edit focuses on solid Indonesian teak; hardware or functional inserts are described when relevant.

Will my furniture match the photograph exactly?

No two solid-teak pieces share the same grain or exact tone. Natural variation belongs to the material and is not a defect.

How will teak change outdoors?

Untreated teak gradually moves from a warm golden tone toward silver-grey. A compatible protector, oil, or coating can slow visible weathering.

DDP delivery

What is included in DDP?

The checkout total includes the selected furniture, international freight, customs handling, import duty, applicable taxes, and standard door-to-door delivery.

Where can I buy online?

Checkout currently supports Australia, Canada, China, France, Germany, Hong Kong, Italy, Japan, the Netherlands, Singapore, the UAE, the UK, and the US. Contact us for other routes.

Is assembly included?

Not with standard checkout delivery. Pieces marked Flat-Pack require assembly, and instructions are included.

Orders & aftercare

Are pieces in stock?

The online catalogue is made to order. Production and handling normally take 3–14 days before dispatch.

Can I return an order?

Eligible standard pieces can be requested for return within 14 calendar days of delivery. Return authorization and the conditions in our Returns Policy apply.

What warranty is included?

ODSai provides a 10-year limited structural warranty for manufacturing defects in the solid-teak frame, subject to the Warranty Policy.

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