14-day return window
You may request a return of an eligible standard piece within 14 calendar days after delivery. Contact ODSai before sending anything back; unauthorized returns cannot be accepted.
Eligible condition
A returned piece must be unused, unweathered, unmodified, and in resalable condition, with all parts, instructions, and protective packaging. You are responsible for careful handling while the return is in your possession.
Items that cannot be returned
Personalized or bespoke pieces, final-sale items, installed or used furniture, furniture altered after delivery, and items damaged by misuse, incorrect assembly, exposure, or inadequate repacking are not eligible for a change-of-mind return. Mandatory consumer rights remain unaffected.
Return freight and original delivery costs
For a change-of-mind return, you pay the insured return freight and any export or import handling created by the return. Original DDP delivery and customs costs already incurred are not refundable. If ODSai supplied the wrong piece or confirms a manufacturing defect or transit damage, ODSai will arrange and pay for the appropriate remedy.
Damage or missing parts
Inspect the delivery before discarding packaging. Report visible transit damage, a wrong piece, or missing parts as soon as possible and ideally within 48 hours, with the order number and clear photographs of the item and packaging.
Refund timing
After an authorized return is received and inspected, an approved refund is sent to the original payment method, normally within 10 business days. Your bank or card provider may take additional time to post it.
Need help with an order? Contact ODSai.